Strategic Services Success Stories

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Appreciative Leadership Creating Positive Conversations Around Exceptional Healthcare Dining Services

Focus of the Appreciative Inquiry: To have a group of 20 Foodservice Directors discuss and identify their experience with exceptional dining services and transfer that learning to their healthcare facilities. Client Organization: UHF Purchasing is a group purchasing organization that provides prime vendor contracts, product supply contracts and services to healthcare facilities through a national …

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Creating a Global Network of Distributors: ACCI

ACCI is a manufacturer and distributor of project management and accounting software. The objective of the client was to create a global distributor network for its products. We built a marketing department and distributor network from the ground up using best practices of prior companies and competitors. This included bringing together users to discover the …

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Diversifying Business Markets: Tier 1 Automotive Supplier

An engineering, information and contract labor services firm specializing in automotive industry and government contracting, wanted to diversify its market portfolio so as to not rely on one global automotive manufacturer for 80% of its business. This inquiry started by discovering the values of its employees and communicating the vision and mission of the organization …

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Re-energizing and Engaging Volunteers to Inspired Action: District Export Council

A state-wide non-profit organization with a council of 40 plus volunteer members needed to be re-energized in their work to support our United States Export Assistance Centers. A strategic planning and team-building session was conducted to discover the best moments and experiences council members shared over the past ten years and to generate innovative ideas …

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Setting the Course in the Restaurant Industry: Bob’s Clam Hut, Kittery, Maine

The organization: Bob’s Clam Hut has been a roadside tradition in Kittery, Maine since 1956. The restaurant does about $2.5 million in sales annually and has a workforce that fluctuates from 25 staff in the winter to 65 during the peak summer season. Appreciative Inquiry is one of the frames that is used in the …

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Strengthening Universities & Community Colleges by Building on Strengths

The Appreciative Inquiry approach has been used with several Michigan universities and community colleges to help academic and continuing education departments discover their strengths and market opportunities in order to best serve their students and work with community stakeholders. The process has been used with internal departments to help administrators, staff and faculty imagine and …

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